What methods of payment do you accept?

We accept Visa, Mastercard and American Express, PayPal, Paybright and gift cards issued by Flax Home. Only one form of payment per order is possible (with the exception of gift cards).

How long will it take for my order to arrive?

We will do our best to process your order within 1-2 business days unless otherwise noted before purchasing. We are currently shipping out twice a week, and you will receive a shipping confirmation email with a link to track your order once it’s been processed.

How do I track my order?

You will receive a confirmation email when you place your order, and then a second email once we have shipped your order which will have a link for tracking.

What currency are your prices listed in?

We are a proudly Vancouver-based company and, therefore, all of our prices are listed in Canadian dollars.

Do you offer gift cards?

Yes! You can purchase them here.

How much is shipping?

Expedited shipping is free Canada-wide for orders over $250. For Canadian orders under $250, we charge a flat rate of $10 per order. All US orders qualify for $25 flat rate shipping.

Who do you use to ship?

We ship all orders through Canada Post.

Can I choose a faster shipping option?

Absolutely - priority and express shipping will be calculated at checkout.

Do you ship internationally?

Yes, we do! Shipping will be calculated at checkout.

What if I don’t love my linen?

If you’re not 100% sure, you don’t have to decide right away. Take a couple of nights. Hey, take a few weeks.

With our 60-Night Sleep On It program, we’ll refund your purchase price if you’re not absolutely in love with your linen by then. Just send an email to hello@flaxsleep.com to begin the return process. We require that returns arrive at our fulfillment center or that tracking information has been provided prior to the end of the 60 day period.

You will receive a refund in the original method of payment once we inspect the returned item(s). All returned items are donated to a local charity, so we ask that they come back undamaged and unmarked. We do not accept gift card returns. All shipping (including for returns) and handling fees are nonrefundable.

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Can I return sale items?

Last chance and marked down items cannot be returned for a refund, however it is possible to exchange or return these items for store credit.

What happens to my returned items?

We believe that everyone deserves #ASafePlacetoSleep, so all returned goods are donated to Atira Women’s Resource Society - a not-for-profit located in Vancouver, Canada that provides support to women and children affected by gendered violence and abuse.

I live in Vancouver. Can I return in person?

Our fulfillment centre is not able to accept in-person returns. We require all returns to be sent through Canada Post or another preferred courier.

How long does linen bedding last?

Due to numerous variables regarding laundering, frequency of use and how you interact with your bedding, it’s impossible to put a definite lifespan on your new linen. All of our linen bedding has a weight of 170 GSM (grams per square meter) and is pre-washed prior to arriving at your home. As a result of this softening process, it’s farther along in its lifespan compared to thicker, heavy duty linen. If we didn’t do this, your linen bedding would be incredibly rough and uncomfortable to sleep in.

Although linen is a durable material, it’s not immune to the wear and tear that can result from frequent use and improper laundering. Because they are put through more consistent stress (due to friction, usually around pressure points and where the feet rest), fitted sheets can show signs of wear earlier than their bedding set counterparts. This is not a flaw or error, but rather a normal occurrence and result of frequent use.

To help address this, we recommend rotating between two or more fitted sheets and following our linen care tips!

Where are your items made?

We’re proud to work with family-owned manufacturers in Guangdong, China and Vilnius, Lithuania, who produce our high quality European linen bedding, towels and Cuisine collection items.

Do your sheets fit a deep pocket / pillow top mattress?

Please see the Size Guide located in each product page.

What are your products made of?

All of our goods are made from 100% linen milled from certified European-grown flax.

Why should I choose linen over cotton?

We’re so happy that you asked! There are so many reasons why we love linen, and you can find them all here.

How should I care for my linen?

Check out our care tips for your new linen here.

Do you send out sample swatches?

We do not currently send out sample swatches. However, we do offer our 60-Night Sleep On It program. This means that if you don’t totally love your colour choice, we’ll be happy to help you find one that you do. If you’re still not ready to tie the knot with your new linen, send an e-mail to hello@flaxsleep.com and we’ll provide you with additional photos to help you envision the colour in your space.

Is it normal for my linen to shed?

It is perfectly normal. In fact, this is actually what makes your sheets softer after each wash! Linen undergoes a natural shedding process once washed and dried. As your linen softens with age, the excess fibres need to be removed and this results in shedding. Check out our care tips for more information on laundering and the shedding process.